When you contact us for water damage restoration, we collect the details you give us: your name, phone number, email address, service address, and a description of the water issue you're facing.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us understand how people find us and improve the site.
How We Use Your Information
We use your contact details to respond to your request, schedule an inspection or service visit, provide an estimate, and follow up on the work we do for you.
We also use your information to send appointment reminders, answer questions, and keep records of the services we've provided. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to help the site function properly and to understand how visitors use it. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not work as well, but you can still call us directly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect information about website traffic and usage patterns. These tools may set their own cookies and collect data according to their privacy policies.
We may also use third-party scheduling, messaging, or customer relationship tools to manage requests and communicate with you. These providers only access the information needed to perform their services for us.
Data Sharing and Disclosure
We share your information only with trusted service providers who help us run our business, such as scheduling platforms, payment processors, and analytics providers. They are required to keep your information confidential.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a merger or sale of our business. We never sell your personal information.
Data Retention
We keep your personal information for as long as needed to provide services, maintain business records, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and safe handling of paper and electronic records.
No method of transmission over the internet is completely secure, but we work hard to safeguard your information and review our practices regularly.
Your Rights
You have the right to request access to the personal information we hold about you, ask us to correct it, or request that we delete it. You can also ask us to stop sending marketing communications at any time.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.